Due to hygienic and legal considerations, we do not accept returns on any of our sensual products.

If your sensual product is defective, please call (503-774-7450) for an Exchange Authorization number and we will send you a replacement product.  We are not responsible for any items sent back without an exchange authorization.

All sales outside of the United States are final.  Due to shipping costs and voltage issues, we do extensive testing on all electrical products shipped overseas. You will be responsible for shipping in both directions for any exchanges, no matter what the reason.

Cancellation of any order is subject to a $5.00 cancellation fee.

International orders, email us for shipping costs.

We can ship to virtually any address in the world from our offices in Oregon. However, special considerations apply for shipments to APO/FPO addresses, Alaska, Hawaii and international destinations.

US Mail shipping is the only option for APO and FPO addresses.

If you are in Alaska, Hawaii, UPS will only ship Next Day Air, 2nd Day Air, or U.S. Postal Priority, which takes approximately the same time as UPS Ground: there is no UPS 3-day shipping to Alaska or Hawaii.

Items shipped to international destinations may be subject to import duties and taxes, which are levied once the package reaches the destination country. These charges must be paid by you at the time of importation. We have no control over import duties, taxes and tariffs, and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Please note that we are unable to issue refunds or credits for shipping costs and items confiscated by customs. If a package is returned to us by your country's customs, you will be charged for the fees incurred for shipping it back to us.

Please be sure to type the correct address for your order. If the post office or UPS has to re-route your package to another address because of error, or by your request, you will be charged a fee of $10.

One- and two-day shipping is limited to weekday delivery and street addresses; there are no weekend deliveries or deliveries to P.O. Boxes or APO/FPO addresses for these options.

When we offer free shipping…but you want a different (faster/more expensive) option, you will pay the full price of the shipping option you want.

For all orders without backordered items placed online by 2 pm Pacific Standard Time, we will ship out the same day. All orders placed after 2 pm will ship out the next day. Note: We do not ship orders for weekend delivery, so when calculating arrival time, refer to the above deadlines and use only weekdays in your calculation.

Note: We cannot guarantee that US Mail shipments will go out within 24 hours. While we strive to get each order out as quickly as possible, our preferred method of shipment is via UPS.

Customer Support/Returns

Our customer support department is open M-F, 8:30am - 4:30pm Pacific Time.

503-774-7450
Email Customer Support

Sales

Our sales department is open M-F, 8:30am - 4:30pm Pacific Time, or call any time, and place an order on our voice mail. We will get back to you the next business day!

1-800-456-9655
Email Sales

Mailing Info:

JMP Enterprises
4110 SE Hawthorne Blvd.
Portland, OR 97214-5246

Privacy Policy

Here at JMP Enterprises, we are committed to your health and well-being, and therefore we do not barter or sell, exchange, trade or use your personal information (name, address, telephone number, email or billing information) to any person, organization or company. Security Our website uses an SSL (Secure Sockets Layer) server to collect sensitive information such as phone numbers or credit card information. This ensures that your information is secure when you place an order on our website.  SSL technology  is a protocol that enables a web browser and a web server to communicate securely; it allows the web browser to authenticate the web server. The SSL protocol requires the web server to have a digital certificate installed on it in order for an SSL connection to be made. Thanks to an SSL-enabled web server and a SSL certificate, you as the customer connecting to our website are assured of three things: Authentication: The website really is owned by us. Message privacy:  All information exchanged between you and eroticmassagers.com, such as credit card numbers and other personal data, cannot be viewed if it is intercepted by unauthorized parties. Message integrity: The data cannot be tampered with over the Internet. So rest assured, we have taken every precaution to make your shopping experience safe.  Packages:  All orders are shipped in Plain Brown Packages.  The return address will read JMP Enterprises Inc.  No website names will be listed or marked in any way on your package.